Store Policies

In creating designs for you, your home and your child, Swirls and Twirls has etched out a few of our own store policies for a smooth transaction for all.  Please feel free to contact us with any queries that are not answered by the information below. 

Online Business Hours
Swirls and Twirls has locations in both California and Texas. Most emails are returned within 24 to 48 business hours.  Swirls and Twirls does not keep weekend hours.

Online orders are received 7 days a week, 24 hours a day.  Please note:  Although our Shopping Cart will process orders 24 hours a day and 7 days a week, the orders taken will not be processed until the following business day.

Email:  brenda@swirlsandtwirls.com

Acceptable Methods of Payment

--ONLINE PAYMENTS--

PayPal (*ALL credit cards, debit cards & online checks can also be processed through PayPal.)  Anyone may make payments via PayPal - including those without accounts.  PayPal is a very simple, easy, secure way to make payments online.

--OFF-LINE PAYMENTS--

Swirls and Twirls accepts Cashier's checks, personal checks & money orders from US and Canadian customers ONLY - please do NOT send cash.  Payment for International Orders MUST be made via PayPal.  Personal Checks will process completely (10 days) before any custom order begins and/or any completed piece is shipped.

Shipping Policies

All domestic orders (within the Continental United States) are shipped via USPS (United States Postal Service), UPS (United Parcel Service), FedEX or best rate.  If you have a preferred method of shipment, please state your request in your order.  All items are packaged for protection.  Packages to Canada are shipped Airmail Parcel Post (4-10 days).  Items already made will ship within 2 business days from date of purchase.

Swirls and Twirls WILL NOT BE HELD responsible for any package once it has shipped.  We strongly recommend requesting your package to be insured.  Swirls and Twirls does not pay for items to be insured if not requested by the customer.  Previous to the final bill, you will be given a cost for insurance along with your handling fees and shipping rate - at that time you may let Swirls and Twirls know if you intend to pay the insurance fee.

Handling Fees & Sales Tax

A Handling Fee of $2.00 is applied to each painted clothing or beaded jewelry order.  For all shipped paintings or wood art purchases, a handling fee of 5% the total cost (fee is assessed previous shipping or tax) will be added to cover packaging materials.  Any and all handling fees will be indicated on the final invoice.

Applicable sales tax will be charged for any orders from CA or TX residents.

Returns & Cancellation Policy

--CLOTHING & JEWELRY--

Please inspect and have your child try-on any painted clothing items for size or wear immediately.   Returns or Exchanges are only accepted on unworn and unwashed merchandise. In other words, RESALABLE clothing/accessory items. Returns must be made within 30 days from shipment of product and will be subject to a 10% handling/restocking fee and no reimbursement will be made of initial shipping/handling charges or insurance purchased.  Please contact us immediately if you feel you need to return an item for any reason.  We will NOT accept returned items without notice.

--PAINTINGS/WOOD ART--

Please inspect your custom painting or Wood Art item immediately upon receipt.  Although Swirls and Twirls will not take responsibility for the item once shipped, if anything has occurred to the item in transit, it needs to be reported immediately for insurance purposes.  Paintings and wood art are non-refundable, non-returnable items.

International Shipments are allowed an additional 10 days (40 days total) for returns.  

All returns processed and/or monies refunded, as stipulated above, will transpire within 30 business days.  

--CANCELLATIONS--

If for any reason you desire to cancel your custom clothing/painting/wood art order, please contact us right away.  All painted clothing, accessories or beaded jewelry orders, if not yet shipped, may be cancelled.  However, Swirls and Twirls will retain the right to charge a 5% cancellation fee to cover the cost of your transaction, as well as the subsequent modifications necessary on the website to re-list the item.  If you need to cancel an order that has already been shipped, you are responsible to pay the return shipping, the regular 10% handling/restocking fee and no reimbursement will be made of the initial shipping charges or insurance purchased. 

Custom Design Reservations and Orders 

Custom design reservations are made upon placing your initial deposit and are NON-REFUNDABLE.  Once a design is agreed upon and the Swirls and Twirls design team have set to creating the painting or design, the order cannot be cancelled.  If Swirls and Twirls have not yet started on your design, you may cancel with no refund of the reservation deposit.  If a custom design clothing, accessory or jewelry item is not to your liking and you desire to return it, we will refund your monies minus the NON-REFUNDABLE reservation deposit, and the cost of shipping/handling and insurance.  We will not charge a re-stocking fee for this item, but will list it on the website for sale. 

If you cancel an order that has already been shipped you are responsible to pay the return shipping, and will be refunded your monies minus the reservation cost, a 10% handling/restocking fee and initial shipping/handling/insurance fees.

Custom design paintings and wood art are non-refundable, non-returnable items.  Throughout the process of creating your work, the design team will be in close communication until the painting/design is complete.  Communication throughout the process will render a work to match your expectations.

PLEASE REVIEW YOUR ORDER CAREFULLY!

We will reimburse any shipping costs incurred if we made an error in fulfilling your order. On the other hand, we will not reimburse any of your return shipping costs if the error was not on our part.  All shipping and insurance charges will be deducted along with the 10% restocking fees whenever the return is processed.

Insurance

Swirls and Twirls recommends insuring your purchase and will not be responsible for any package once it has been shipped.  Insurance rates are IN ADDITION TO the postage rate configured.  You will be asked if you prefer to purchase insurance or not before the final payment is requested.  Please review the following Insurance Coverage Fees applicable for the Continental United States and Canada.  For international orders, please contact us for insurance rates specific to your country.

Please contact us for insurance rates that exceed those listed above. 

Rejoice in the Lord Always. Again I will say, Rejoice!!!!! Phil.4:4 NKJV

Swirls and Twirls Creative Designs © 2004, 2005.
All Rights Reserved.

All of Swirls and Twirls’ designs are originals and protected as intellectual property by copyright law. These rights are exclusive, which means Swirls and Twirls ONLY has exclusive rights to the reproduction of its creative designs.

Confused about copyrights?
Go here for more information on copyright law.