In creating designs for you, your home and your child, Swirls
and Twirls has etched out a few of our own store policies for a
smooth transaction for all. Please feel free to contact us with any queries that are not answered by
the information below.
Online Business Hours
Swirls and Twirls has locations in both California and Texas. Most emails
are returned within 24 to 48 business hours. Swirls and Twirls
does not keep weekend hours.
Online orders are received 7 days a week, 24 hours a day.
Please note: Although our Shopping Cart will process
orders 24 hours a day and 7 days a week, the orders taken will
not be processed until the following business day.
Acceptable Methods of Payment
PayPal (*ALL credit cards, debit cards & online checks
can also be processed through PayPal.) Anyone may make payments via PayPal
- including those without accounts. PayPal is a very simple, easy, secure
way to make payments online.
Swirls and Twirls accepts Cashier's checks, personal checks & money orders
from US and Canadian customers ONLY - please do
NOT send cash. Payment for International Orders MUST be made via PayPal. Personal Checks will process completely
(10 days) before any
custom order begins and/or any completed piece is shipped.
All domestic orders (within the Continental United States) are
shipped via USPS (United States Postal Service), UPS (United Parcel
Service), FedEX or best rate. If you have a preferred method of
shipment, please state your request in your order. All items are packaged for protection. Packages
to Canada are shipped Airmail Parcel Post (4-10 days). Items
already made will ship within 2 business days from date of purchase.
Swirls and Twirls WILL NOT BE HELD responsible for any package
once it has shipped. We strongly recommend requesting your
package to be
insured. Swirls and Twirls does not pay
for items to be insured if not requested by the customer. Previous
to the final bill, you will be given a cost for insurance along with
your handling fees and shipping rate - at that time you may let Swirls
and Twirls know if you intend to pay the insurance fee.
Handling Fees & Sales Tax
A Handling Fee of $2.00 is applied to each painted clothing or beaded
jewelry order. For all shipped paintings
or wood art purchases, a handling fee of 5%
the total cost (fee is assessed previous shipping or tax) will be added
to cover packaging materials. Any and all handling fees will be
indicated on the final invoice.
Applicable sales tax will be charged for any orders from CA or TX
Returns & Cancellation Policy
--CLOTHING & JEWELRY--
Please inspect and have your child try-on any painted clothing items for size or wear
Returns or Exchanges are only accepted on unworn and unwashed
merchandise. In other words, RESALABLE
clothing/accessory items. Returns must be made within 30 days from shipment of product
and will be subject to a 10% handling/restocking fee and no
reimbursement will be made of initial shipping/handling charges or insurance
purchased. Please contact us immediately if you feel you need to
return an item for any reason. We will NOT accept returned
items without notice.
Please inspect your custom painting or Wood Art item immediately
upon receipt. Although Swirls and Twirls will not take
responsibility for the item once shipped, if anything has occurred to
the item in transit, it needs to be reported immediately for insurance
purposes. Paintings and wood art are non-refundable,
International Shipments are allowed an additional 10 days (40
days total) for returns.
All returns processed and/or monies refunded, as stipulated above,
will transpire within 30 business days.
If for any reason you desire to cancel your custom
clothing/painting/wood art order, please
right away. All painted clothing, accessories or beaded jewelry orders,
if not yet shipped, may be cancelled. However, Swirls and Twirls will retain the right to charge a 5% cancellation
fee to cover the cost of your transaction, as well as the subsequent
modifications necessary on the website to re-list the item. If you need to cancel an
order that has already been shipped, you are responsible to pay the
return shipping, the regular 10% handling/restocking fee and no
reimbursement will be made of the initial shipping charges or insurance
Custom Design Reservations and
Custom design reservations are made upon placing your initial deposit and are
NON-REFUNDABLE. Once a design is agreed upon and the Swirls and
Twirls design team have set to
creating the painting or design, the order cannot be cancelled. If
Swirls and Twirls have not yet started on your design, you may cancel with no refund of the
reservation deposit. If a custom design clothing, accessory or
jewelry item is not to your liking and you
desire to return it, we will refund your monies minus the NON-REFUNDABLE reservation
deposit, and the cost of shipping/handling and
insurance. We will not charge a re-stocking fee for this item, but
will list it on the website for sale.
If you cancel an order that has already been shipped you are
responsible to pay the return shipping, and will be refunded your monies
minus the reservation cost, a 10% handling/restocking fee and initial
Custom design paintings and wood art are non-refundable,
non-returnable items. Throughout the process of creating your
work, the design team will be in close communication until the
painting/design is complete. Communication throughout the process
will render a work to match your expectations.
PLEASE REVIEW YOUR ORDER CAREFULLY!
We will reimburse any shipping costs incurred if we made an error in fulfilling your
order. On the other hand, we will not reimburse any of your return
shipping costs if the error was not on our part. All shipping and
insurance charges will be deducted along with the 10% restocking fees whenever
the return is processed.
Swirls and Twirls recommends insuring your purchase and will not be
responsible for any package once it has been shipped. Insurance
rates are IN ADDITION TO the postage rate configured. You will be
asked if you prefer to purchase insurance or not before the final
payment is requested. Please review the following Insurance Coverage Fees
applicable for the Continental United States and Canada. For
international orders, please contact
us for insurance rates specific to your country.
IN US $
INSURANCE US $
|$0.01 to $50.00
|50.01 - 100.00
|100.01 - 200.00
|200.01 - 300.00
|301.00 - 400.00
|401.00 - 500.00
|501.00 - 600.00
|601.00 - 700.00
Please contact us for
insurance rates that exceed those listed above.
Rejoice in the Lord Always. Again I will say, Rejoice!!!!! Phil.4:4 NKJV
Swirls and Twirls Creative Designs © 2004,
All Rights Reserved.
All of Swirls
and Twirls’ designs are originals and protected as
intellectual property by copyright law. These rights are
exclusive, which means Swirls and Twirls ONLY has
exclusive rights to the reproduction of its creative designs.
Confused about copyrights?
for more information on copyright law.